Refund and Returns Policy

Overview

At Noble Logistics, we are dedicated to providing reliable and efficient services to ensure the smooth delivery of your goods. However, we understand that issues may arise, and we are committed to addressing them promptly. This Refunds and Returns Policy outlines the terms under which refunds or returns may be applicable for our logistics services.

Refunds

We offer refunds for services in specific circumstances, such as:

• Failed Delivery: If a delivery is not completed due to an error on our part, you may be eligible for a full or partial refund.
• Lost or Damaged Goods: If your shipment is lost or damaged while in our care, we will work with you to compensate for the loss according to the terms of our insurance coverage and service agreement.
• Service Cancellation: If you cancel your logistics service before the shipment has been dispatched, you may be eligible for a refund, minus any administrative or handling fees.

To request a refund, please contact us at admin@thenoblelogistics.com with your order details, and we will evaluate your request within 2 business days.

Exclusions

Refunds will not be provided in the following situations:

• Delays caused by circumstances beyond our control, such as weather conditions, customs delays, or third-party service provider issues.
• Incorrect or incomplete delivery information provided by the customer.
• Goods that are prohibited or restricted from shipping under applicable laws and regulations.
• Normal wear and tear or minor damage not affecting the functionality of the goods.
• Services that have already been fully completed and delivered.

Returns and Re-shipment Policy

If a shipment cannot be delivered due to incorrect information or refusal by the recipient, the following options are available:

• Return to Sender: We will attempt to return the undelivered goods to the original sender. Return shipping fees may apply, depending on the nature of the return.
• Re-shipment: If a delivery fails due to incorrect details, we can reschedule delivery after receiving updated information. Additional delivery fees may apply.

Please note that certain goods may not be eligible for return or re-shipment due to legal, health, or safety reasons.

Claims Process

For claims regarding lost, damaged, or undelivered goods, please follow these steps:

1. Notify Us Promptly: Contact us within 2 days of the scheduled delivery date at admin@thenoblelogistics.com.
2. Provide Documentation: Include details such as tracking numbers, proof of value, and photos of damaged items (if applicable).
3. Claim Review: We will investigate your claim and respond within 3 business days with a resolution.

Shipping Insurance

We offer optional shipping insurance for additional protection of your goods. If you have purchased insurance, claims for lost or damaged goods will be processed according to the terms of the insurance policy. Please review your insurance coverage carefully.

Contact Us

If you have any questions about our Refunds and Returns Policy or need assistance with a refund or return request, please contact us at: admin@thenoblelogistics.com